Privacy policy

Last updated: September 23, 2026

Kooh Culture ("we", "us", "our") operates koohculture.com. This policy explains what personal information we collect, why we collect it, and what we do with it.

If you have questions, contact us at koohculture@gmail.com.

Information We Collect

When you place an order, we collect the information needed to fulfil it: your name, email address, shipping and billing address, phone number if you provide one, and the details of what you bought. Payment card details are entered directly with our payment processor and are never stored by us.

When you sign up for our mailing list, we collect your email address.

When you contact us, we keep the messages you send so we can respond and refer back if needed.

When you browse the site, we automatically receive standard technical information: your IP address, browser and device type, pages viewed, and the site you arrived from. Our store runs on Shopify, which uses cookies and similar technologies to keep your cart working, keep you signed in, and help us understand how the site is used.

How We Use It

We use your information to process and ship your orders, to send order confirmations and shipping updates, to respond to your questions, to send marketing emails if you have asked to receive them, to understand how the site is used so we can improve it, and to detect and prevent fraud.

We do not sell your personal information.

Who We Share It With

We share information only with the companies that help us run the store, and only what they need:

Shopify, which hosts our store and processes orders and payments. Shopify's own privacy policy is at shopify.com/legal/privacy.

Shipping carriers, so they can deliver your order.

Our email provider, if you are on our mailing list.

We may also disclose information if we are legally required to, or to protect our rights or the safety of others.

Cookies

Cookies are small files stored on your device. Our store uses them to keep your shopping cart working, remember your preferences, and measure how the site performs. You can block or delete cookies in your browser settings, though parts of the site may not work properly if you do.

How Long We Keep It

We keep order records for as long as we need them for accounting, tax and legal purposes. If you join our mailing list we keep your email address until you unsubscribe, which you can do from the link at the bottom of any marketing email.

Your Rights

You can ask us to tell you what personal information we hold about you, correct it if it is wrong, or delete it. You can unsubscribe from marketing emails at any time. To make any of these requests, email koohculture@gmail.com.

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect and how we use it, to request deletion, to correct inaccurate information, and not to be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioural advertising.

Children

Our store is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us their information, contact us and we will delete it.

Where Your Information Is Held

We are based in California. Our store runs on Shopify, which processes and stores data in the United States and other countries.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.