Shipping policy

Last updated: September 23, 2026

Questions: koohculture@gmail.com

Where We Ship

We currently ship within the United States only.

Processing Time

We are a small operation and pack orders ourselves. Most orders leave us within 1 to 3 business days.

Orders placed at a weekend or on a public holiday are processed the next business day.

During a sale or a new release, processing can take a little longer. If there is a delay we will let you know.

Shipping Cost And Delivery Time

Shipping is calculated at checkout based on your address and the option you choose. The cost and the estimated delivery time are shown before you pay.

Delivery estimates are provided by the carrier and are not guaranteed. Once your order is with the carrier, delivery timing is outside our control.

Tracking

You will receive a confirmation email when you order, and a second email with tracking once your order ships.

If you have not received tracking after 5 business days, check your spam folder, then email us.

Incorrect Addresses

Please double check your shipping address at checkout. We are not able to reroute a parcel once it has shipped, and we cannot replace orders sent to an address that was entered incorrectly.

If you spot a mistake straight away, email us as quickly as you can and we will change it if the order has not yet gone out.

Lost Or Damaged In Transit

If your order arrives damaged, email koohculture@gmail.com within 7 days of delivery with your order number and a photograph, and we will put it right.

If tracking shows your order as delivered but it is not there, check with your household and neighbours first, then contact us and we will help you trace it with the carrier.

Risk Of Loss

Risk of loss passes to you when the carrier takes possession of the order.